What if I lose access to my authenticator app?

If you have set up 2FA and then lose access to the authenticator app (lost phone, factory reset, switched devices without backing up), you cannot log in with the new device until 2FA is reset on your account.

What to do:

1. Email support at messageus@afirmo.com from the email address on your Afirmo account
2. Include your full name, business name, and a confirmation that you have lost access to your 2FA device
3. The support team verifies your identity (usually a quick call or follow-up email)
4. Once verified, the team disables 2FA on your account so you can log in
5. You then re-enable 2FA with your new device under Account Settings > Security

To avoid this in future, the recommended set-ups are:

• Use Authy or 1Password - both back up your 2FA codes to the cloud
• Save the QR code as a screenshot when first setting up 2FA so you can re-add it on a new device