How to log a support ticket

For non-urgent issues, or if you want a written record of the conversation, you can log a support ticket.

1. Click the Help icon in the top right of the app
2. Select Submit a ticket
3. Choose the topic that fits your issue
4. Describe what is happening, what you expected, and what you have already tried
5. Attach screenshots if helpful
6. Submit

The support team triages tickets and responds inside business hours, usually faster than 24 hours. For anything urgent, live chat is the quicker route.